Privacy Policy

Solar Ally (“we”, “us”, or “our”) is an independent subscription-based support service for Canadian homeowners who already own residential solar systems. We do not sell or install solar panels, provide insurance, provide warranty coverage, pay for repairs, or guarantee system performance.

This Privacy Policy explains what personal information we collect, how we use it, and the choices you have. By becoming a member or contacting us, you agree to the practices described here.

We collect information you provide directly, including:

• Contact details: your name, email address, and phone number.
• Account and billing information: your membership details and payment confirmation (we do not store full card numbers on our systems).
• Solar system information: equipment details, installation information, production or monitoring records, and documents you choose to share during onboarding.
• Communications: the content of phone calls, text messages, and emails you exchange with us for support.

We may also collect limited technical information automatically, such as your device type, browser, and how you accessed our website.

We use your information to:

• Provide membership support, including answering questions and coordinating next steps.
• Build and maintain your solar profile and stored records.
• Communicate with you about your membership and support requests.
• Process payments and manage your recurring membership.
• Improve our service and maintain records as required.

Solar Ally provides phone and text-based member support. By providing your phone number and using our service, you consent to receive phone calls and SMS / text messages from us related to your membership and support requests.

These messages may include responses to your questions, appointment or setup-call reminders, and service-related updates. Message frequency varies based on your support needs.

Standard message and data rates may apply according to your mobile carrier plan. You can opt out of SMS / text messages at any time by replying STOP to any message. For help, reply HELP or contact us at 1-587-555-0199. Opting out of text messages does not cancel your membership; see our Membership Terms for cancellation.

We do not sell or share your phone number or mobile information with third parties for marketing or unrelated promotional purposes.

We do not sell your personal information. We may share information with service providers who help us operate (such as payment processing, CRM, and communications tools), each under obligations to protect your data. We may also disclose information when required by law or to protect our rights and safety.

When you ask us to coordinate with an installer, manufacturer, or service provider, we may share relevant details with that party only as needed to assist you and with your involvement.

We retain your information for as long as your membership is active and afterward as needed to fulfill our obligations, resolve disputes, and comply with legal requirements. You can request deletion of your data as described below.

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

You may request access to, correction of, or deletion of your personal information, and you may withdraw consent for communications at any time. To exercise any of these rights, contact us at 1-587-555-0199.

Our website may use cookies and similar technologies for basic functionality and to understand how visitors use the site. You can control cookies through your browser settings.

Our services are not intended for individuals under 18. We do not knowingly collect information from children.

We may update this Privacy Policy from time to time. We will post the updated version on this page with a revised “last updated” date.

If you have questions about this Privacy Policy or how we handle your information, contact Solar Ally at 1-587-555-0199.